The Action “Municipal Service Quality Assessment Toolkit” (MUSQAT) is a 24-months intervention led by the grass-root civil society organisation Centre for Training and Consultancy (CTC) based in Tbilisi in partnership with the local organisation Media Centre Kakheti based in Telavi, Kakheti region.
The Action contributes to successfully reforming and upgrading municipal services into high quality, accessible and well-administered services, as foreseen by the Public Administration Reform Roadmap 2018-2020.
Within the project, the second edition of the Municipality Service Quality Assessment Toolkit will be published and disseminated. The e-platform, complementary to the Toolkit, will be developed and launched. Assessment of municipality service quality system will be produced.
Moreover, in order to strengthen capacities of local actors, the series of short cross-municipal trainings for Kakheti civil society organisations and the Municipalities will be organised. CSOs will also have an opportunity to implement small-scale community advocacy initiatives on boosting municipal services via sub-granting scheme.
Contributing to successfully reforming and upgrading municipal services into high quality, accessible and well-administered services, as foreseen by the Public Administration Reform Roadmap 2018-2020.
• Civil society representatives in Kakheti region are proactively engaged in specialised policy dialogue with local authorities, in monitoring the quality of municipal services delivery and in evidence-based advocacy initiatives.
• All eight municipalities of the Kakheti region are equipped with the Municipal Service Quality Assessment Toolkit and the necessary expertise to make consistent use of it, ensuring that prerequisites for quality municipal services are on place.
• The need for universal municipal data for supporting evidence-based local policy development, as well as planning, monitoring and evaluation of municipal services is acknowledged by key national stakeholders and set on the mid-term agenda.
Strengthening of institutions, good governance and security
Region: Tbilisi; Kakheti
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